Responsible Gaming and Player Protection

Access to Hard Rock Casino services is strictly limited to individuals aged 18 and older. This is an unyielding rule in accordance with Dutch legislation. We employ robust identity verification procedures during the registration process to prevent access by minors. We advise parents and guardians to install parental control filters on shared devices to prevent minors from being exposed to content not intended for their age.

We encourage the following principles to ensure a healthy relationship with entertainment:

• Gambling should be viewed solely as recreation, never as a method to generate income or resolve debts.
• Only play with money you have set aside for leisure and that is not needed for basic necessities such as rent or care.
• Set clear limits for both time and budget before starting a session.
• Never try to "win back" lost amounts by impulsively increasing your stakes.
• Gambling should never interfere with your work, studies, or social responsibilities.
• Do not play when you are under the influence of alcohol or medication, or when you are experiencing emotional stress.

We offer various technical features to help you proactively manage your behavior:

Deposit and loss limits

You can set daily, weekly, or monthly limits for the amount of money you deposit into your account. These limits are an effective tool for monitoring your personal budget. Requests to lower limits are processed immediately, while requests to increase limits are subject to a technical cooling-off period to prevent hasty decisions.

Session and time limits

This tool allows you to set a reminder or automatic session termination after a certain duration. This helps you remain aware of the time elapsed and to take breaks to maintain objectivity while navigating the platform.

Time-out and temporary breaks

If you need a short break, you can activate the "time-out" option. This suspends access to your account for a period ranging from 24 hours to several weeks. During this interval, the account is inactive, and we stop sending informative or promotional communications.

Self-exclusion and account closure

For situations where a long-term or permanent cessation is required, we offer the option of self-exclusion. Once activated, you will not be able to access your account for the chosen period (minimum six months). This process is irreversible until the period has elapsed, and technical steps are taken to prevent the same person from accessing it via other profiles.

It is essential that every user is capable of honest self-assessment. Some risk signs that may indicate a loss of control are:

• Spending more time gambling than originally planned.
• Feeling the need to lie about your activities to family or friends.
• Experiencing irritation, anxiety, or restlessness when not playing.
• Neglecting your work, studies, or social contacts due to your presence on the platform.
• Using gambling as a way to escape loneliness or stressful life situations.

If you believe that gambling is negatively affecting your life or that of someone close to you, we recommend seeking professional help immediately. In the Netherlands, there are various government agencies and specialized social organizations that offer free, confidential, and professional help for the prevention and treatment of problematic behavior. External help is a powerful means to restore balance in your life.

We advise users who share devices with minors to take extra precautions. Use strong passwords and never leave your session open unattended. The use of parental control tools is essential to minimize children's exposure to adult services.

Our team is trained to recognize situations related to responsible gaming. We monitor activities for unusual patterns that may indicate an increased risk. In such cases, we strive for an ethical environment where user safety is the priority, by proactively providing information about protective measures.

We regularly evaluate this document to integrate new technological solutions and the best international practices in player protection. Changes will be published immediately in this section.